> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.revvue.ai/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.revvue.ai/_mcp/server.

# querySupportTicket

GraphQL QUERY

Reference: https://docs.revvue.ai/api-reference/inbox/queries/query-support-ticket

## GraphQL Schema

```graphql
query ExampleQuery($queryOffset: Int!, $queryLimit: Int!, $activeState: ActiveState!, $ids: [UUID!], $sources: [IntegrationSource!], $mediums: [TicketMedium!], $status: [SupportTicketStatus!], $integrationProfileIds: [UUID!], $assignedTo: [String!], $categories: [SupportTicketTagCategories!], $locationIds: [String!], $superTagDefinitionIds: [String!], $priority: [SupportTicketPriority!], $read: Boolean, $isAiInvolved: Boolean, $aiState: AiStateFilter, $aiStates: [AiStateFilter!], $inferenceClassification: InferenceClassification, $sortDirection: SortDirection, $sorting: InboxSortingInput, $group: InboxGroupFilterInput, $inactiveMinutes: Int) {
  querySupportTicket(queryOffset: $queryOffset, queryLimit: $queryLimit, activeState: $activeState, ids: $ids, sources: $sources, mediums: $mediums, status: $status, integrationProfileIds: $integrationProfileIds, assignedTo: $assignedTo, categories: $categories, locationIds: $locationIds, superTagDefinitionIds: $superTagDefinitionIds, priority: $priority, read: $read, isAiInvolved: $isAiInvolved, aiState: $aiState, aiStates: $aiStates, inferenceClassification: $inferenceClassification, sortDirection: $sortDirection, sorting: $sorting, group: $group, inactiveMinutes: $inactiveMinutes) {
    count
    records {
      id
      tenantId
      activeState
      created
      changed
      createdBy
      changedBy
      threadId
      reference
      latestInboundDatetime
    }
  }
}
```

## Variables

```json
{
  "queryOffset": 0,
  "queryLimit": 20,
  "activeState": "ACTIVE",
  "ids": null,
  "sources": null,
  "mediums": null,
  "status": null,
  "integrationProfileIds": null,
  "assignedTo": null,
  "categories": null,
  "locationIds": null,
  "superTagDefinitionIds": null,
  "priority": null,
  "read": null,
  "isAiInvolved": null,
  "aiState": null,
  "aiStates": null,
  "inferenceClassification": null,
  "sortDirection": null,
  "sorting": null,
  "group": null,
  "inactiveMinutes": null
}
```