> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.revvue.ai/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.revvue.ai/_mcp/server.

# InboxSupportTicket

GraphQL object

Reference: https://docs.revvue.ai/api-reference/inbox/types/objects/inbox-support-ticket

## Fields

- `id`
- `tenantId`
- `activeState`
- `created`
- `changed`
- `createdBy`
- `changedBy`
- `threadId`
- `reference`
- `latestInboundDatetime`
- `assignedTo`
- `status`
- `priority`
- `locationId`
- `linkedTicketIds`
- `read`
- `aiState`
- `subject`
- `contentPreview`
- `categories`
- `summary`
- `superTags`
- `integrationProfileId`
- `origin`
- `jonnaThread`
- `inferenceClassification`

## Definition

```graphql
type InboxSupportTicket {
  id: UUID
  tenantId: String
  activeState: ActiveState
  created: DateTime
  changed: DateTime
  createdBy: String
  changedBy: String
  threadId: UUID
  reference: String
  latestInboundDatetime: DateTime
  assignedTo: UUID
  status: SupportTicketStatus
  priority: SupportTicketPriority
  locationId: UUID
  linkedTicketIds: [UUID!]
  read: Boolean
  aiState: AiState
  subject: String
  contentPreview: String
  categories: [SupportTicketTagCategories!]
  summary: String
  superTags: [SuperTag!]
  integrationProfileId: UUID
  origin: SupportTicketOrigin
  jonnaThread: JonnaThreadRef
  inferenceClassification: InferenceClassification
}
```