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# SupportTicket

GraphQL object

Reference: https://docs.revvue.ai/api-reference/inbox/types/objects/support-ticket

## Fields

- `id`
- `tenantId`
- `activeState`
- `created`
- `changed`
- `createdBy`
- `changedBy`
- `assignedTo`
- `status`
- `priority`
- `locationId`
- `linkedTicketIds`
- `read`
- `conversationId`
- `contentPreview`
- `title`
- `summary`
- `customTags`
- `customTagIds`
- `sentiment`
- `suggestedActions`
- `suggestedReply`
- `source`
- `sourceName`
- `sourceEmail`
- `sourceExternalId`
- `sourceAvatar`
- `userAvatarUrl`
- `userEmail`
- `userEmailVerified`
- `userExternalId`
- `userId`
- `userName`
- `surveyId`
- `reviewId`
- `jonnaThread`
- `integrationProfileId`
- `latestInboundDatetime`
- `documentType`
- `companyId`
- `departmentId`
- `isJunk`
- `categories`
- `subCategories`
- `content`
- `externalParentId`
- `externalReferences`
- `sentReplyReferences`
- `reference`

## Definition

```graphql
type SupportTicket {
  id: UUID
  tenantId: String
  activeState: ActiveState
  created: DateTime
  changed: DateTime
  createdBy: String
  changedBy: String
  assignedTo: UUID
  status: SupportTicketStatus
  priority: SupportTicketPriority
  locationId: [UUID!]
  linkedTicketIds: [UUID!]
  read: Boolean
  conversationId: String
  contentPreview: String
  title: String
  summary: String
  customTags: [LegacyCustomTag!]
  customTagIds: [UUID!]
  sentiment: SentimentCategory
  suggestedActions: [String!]
  suggestedReply: String
  source: IntegrationSource
  sourceName: String
  sourceEmail: String
  sourceExternalId: String
  sourceAvatar: String
  userAvatarUrl: String
  userEmail: String
  userEmailVerified: Boolean
  userExternalId: String
  userId: UUID
  userName: String
  surveyId: UUID
  reviewId: UUID
  jonnaThread: JonnaThreadRef
  integrationProfileId: UUID
  latestInboundDatetime: DateTime
  documentType: DocumentType
  companyId: [UUID!]
  departmentId: [UUID!]
  isJunk: Boolean
  categories: [SupportTicketTagCategories!]
  subCategories: [TagSubCategories!]
  content: String
  externalParentId: String
  externalReferences: [String!]
  sentReplyReferences: [String!]
  reference: String
}
```