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# AgentCaseSummary

GraphQL object

Reference: https://docs.revvue.ai/api-reference/jonna-ai-agent/types/objects/agent-case-summary

## Fields

- `supportTicketId`
- `threadId`
- `medium`
- `channel`
- `outcome`
- `cxScore`
- `cxBucket`
- `tags`
- `firstEventAt`
- `lastActivityAt`
- `escalationReason`

## Definition

```graphql
type AgentCaseSummary {
  supportTicketId: String!
  threadId: String!
  medium: String!
  channel: String!
  outcome: String!
  cxScore: Float
  cxBucket: String!
  tags: [String!]!
  firstEventAt: DateTime
  lastActivityAt: DateTime
  escalationReason: String!
}
```