replySupportTicket

Example Query

mutation ExampleMutation($content: String!, $integrationProfileId: UUID!, $objectId: String!, $ticketId: UUID, $conversationId: String, $attachments: [InboxEmailAttachmentInput!], $ccAddress: [String!], $bccAddress: [String!], $toAddress: [String!], $emailOperation: EmailSendOperation, $references: [String!], $inReplyTo: [String!], $subject: String, $locationId: UUID, $actorType: ActorType!, $draftId: UUID, $aiDraft: AiDraftRefInput) {
  replySupportTicket(content: $content, integrationProfileId: $integrationProfileId, objectId: $objectId, ticketId: $ticketId, conversationId: $conversationId, attachments: $attachments, ccAddress: $ccAddress, bccAddress: $bccAddress, toAddress: $toAddress, emailOperation: $emailOperation, references: $references, inReplyTo: $inReplyTo, subject: $subject, locationId: $locationId, actorType: $actorType, draftId: $draftId, aiDraft: $aiDraft) {
    success
    message
    sentEmail {
      typename__
      activityType
      attachments
      cc
      bcc
      content
      contentPreview
      created
      id
      inReplyTo
    }
  }
}

Variables

{
  "content": "example",
  "integrationProfileId": "example",
  "objectId": "example",
  "ticketId": null,
  "conversationId": null,
  "attachments": null,
  "ccAddress": null,
  "bccAddress": null,
  "toAddress": null,
  "emailOperation": null,
  "references": null,
  "inReplyTo": null,
  "subject": null,
  "locationId": null,
  "actorType": "USER",
  "draftId": null,
  "aiDraft": null
}

Example response

{
  "data": {
    "replySupportTicket": {
      "success": true,
      "message": "example",
      "sentEmail": {
        "typename__": "example",
        "activityType": "STATUS",
        "attachments": [
          {
            "content": null,
            "contentId": null,
            "contentType": null,
            "id": null,
            "inline": null,
            "name": null,
            "size": null
          }
        ],
        "cc": [
          {
            "email": null,
            "name": null
          }
        ],
        "bcc": [
          {
            "email": null,
            "name": null
          }
        ],
        "content": "example",
        "contentPreview": "example",
        "created": "2026-09-18T23:17:32.428Z",
        "id": "example",
        "inReplyTo": [
          "example"
        ]
      }
    }
  }
}

Arguments

contentStringRequired

integrationProfileIdStringRequiredformat: "uuid"

objectIdStringRequired

ticketIdStringOptionalformat: "uuid"

conversationIdStringOptional

attachmentslist of InboxEmailAttachmentInputsOptional

ccAddresslist of StringsOptional

bccAddresslist of StringsOptional

toAddresslist of StringsOptional

emailOperationEmailSendOperationOptional

Allowed values:

referenceslist of StringsOptional

inReplyTolist of StringsOptional

subjectStringOptional

locationIdStringOptionalformat: "uuid"

actorTypeActorTypeRequired

Allowed values:

draftIdStringOptionalformat: "uuid"

aiDraftAiDraftRefInputOptional

Returns

a ReplySupportTicket

successBoolean

messageString

sentEmailConversationEmail