getThreadStats | RevVue | Developer Docs

query ExampleQuery($startDate: DateTime, $endDate: DateTime, $slaMinutes: Int) {
  getThreadStats(startDate: $startDate, endDate: $endDate, slaMinutes: $slaMinutes) {
    totalEmails
    uniqueThreads
    inboundEmails
    outboundEmails
    emailsPerThread
    avgResponseTimeMinutes
    minResponseTimeMinutes
    maxResponseTimeMinutes
    slaCompliantThreads
    slaCompliancePercentage
  }
}

{
  "data": {
    "getThreadStats": {
      "totalEmails": 0,
      "uniqueThreads": 0,
      "inboundEmails": 0,
      "outboundEmails": 0,
      "emailsPerThread": 0,
      "avgResponseTimeMinutes": 0,
      "minResponseTimeMinutes": 0,
      "maxResponseTimeMinutes": 0,
      "slaCompliantThreads": 0,
      "slaCompliancePercentage": 0
    }
  }
}

Arguments

startDateDatetimeOptional

endDateDatetimeOptional

slaMinutesIntegerOptional

Returns

a ThreadStatisticsGql

totalEmailsInteger

uniqueThreadsInteger

inboundEmailsInteger

outboundEmailsInteger

emailsPerThreadDouble

avgResponseTimeMinutesDouble

minResponseTimeMinutesDouble

maxResponseTimeMinutesDouble

slaCompliantThreadsDouble

slaCompliancePercentageDouble