querySupportTicketFacets

Example Query

query ExampleQuery($grouping: InboxGroupingInput!, $activeState: ActiveState!, $ids: [UUID!], $sources: [IntegrationSource!], $mediums: [TicketMedium!], $status: [SupportTicketStatus!], $integrationProfileIds: [UUID!], $assignedTo: [String!], $categories: [SupportTicketTagCategories!], $locationIds: [String!], $superTagDefinitionIds: [String!], $priority: [SupportTicketPriority!], $read: Boolean, $isAiInvolved: Boolean, $aiState: AiStateFilter, $aiStates: [AiStateFilter!], $inferenceClassification: InferenceClassification) {
  querySupportTicketFacets(grouping: $grouping, activeState: $activeState, ids: $ids, sources: $sources, mediums: $mediums, status: $status, integrationProfileIds: $integrationProfileIds, assignedTo: $assignedTo, categories: $categories, locationIds: $locationIds, superTagDefinitionIds: $superTagDefinitionIds, priority: $priority, read: $read, isAiInvolved: $isAiInvolved, aiState: $aiState, aiStates: $aiStates, inferenceClassification: $inferenceClassification) {
    buckets {
      key
      count
    }
  }
}

Variables

{
  "grouping": {
    "kind": "PRIORITY",
    "superTagDefinitionId": "example",
    "superTagFieldKey": "example",
    "thresholds": [
      0
    ]
  },
  "activeState": "ACTIVE",
  "ids": null,
  "sources": null,
  "mediums": null,
  "status": null,
  "integrationProfileIds": null,
  "assignedTo": null,
  "categories": null,
  "locationIds": null,
  "superTagDefinitionIds": null,
  "priority": null,
  "read": null,
  "isAiInvolved": null,
  "aiState": null,
  "aiStates": null,
  "inferenceClassification": null
}

Example response

{
  "data": {
    "querySupportTicketFacets": {
      "buckets": [
        {
          "key": "example",
          "count": 0
        }
      ]
    }
  }
}

Arguments

groupingInboxGroupingInputRequired

activeStateActiveStateRequired

Allowed values:

idslist of StringsOptional

sourceslist of IntegrationSourcesOptional

mediumslist of TicketMediumsOptional

statuslist of SupportTicketStatusesOptional

integrationProfileIdslist of StringsOptional

assignedTolist of StringsOptional

categorieslist of SupportTicketTagCategoriesesOptional

locationIdslist of StringsOptional

superTagDefinitionIdslist of StringsOptional

prioritylist of SupportTicketPrioritiesOptional

Allowed values:

readBooleanOptional

isAiInvolvedBooleanOptional

aiStateAiStateFilterOptional

aiStateslist of AiStateFiltersOptional

The inbox AI status filter, list form: tickets in ANY of the given states (e.g. [ESCALATED, WAITING_APPROVAL] = needs a human). What a saved workspace’s aiStates carries; aiState is the single-value form.

inferenceClassificationInferenceClassificationOptional

Focus filter over the ticket’s inference classification. FOCUSED matches tickets classified FOCUSED plus tickets with no classification yet (legacy rows are not backfilled, so NULL counts as the focused bucket); OTHER matches only tickets explicitly classified OTHER. Omit for every ticket.

Allowed values:

Returns

an InboxFacets

bucketslist of InboxFacetBuckets