querySupportTicket

Example Query

query ExampleQuery($queryOffset: Int!, $queryLimit: Int!, $activeState: ActiveState!, $ids: [UUID!], $sources: [IntegrationSource!], $mediums: [TicketMedium!], $status: [SupportTicketStatus!], $integrationProfileIds: [UUID!], $assignedTo: [String!], $categories: [SupportTicketTagCategories!], $locationIds: [String!], $superTagDefinitionIds: [String!], $priority: [SupportTicketPriority!], $read: Boolean, $isAiInvolved: Boolean, $aiState: AiStateFilter, $aiStates: [AiStateFilter!], $inferenceClassification: InferenceClassification, $sortDirection: SortDirection, $sorting: InboxSortingInput, $group: InboxGroupFilterInput, $inactiveMinutes: Int) {
  querySupportTicket(queryOffset: $queryOffset, queryLimit: $queryLimit, activeState: $activeState, ids: $ids, sources: $sources, mediums: $mediums, status: $status, integrationProfileIds: $integrationProfileIds, assignedTo: $assignedTo, categories: $categories, locationIds: $locationIds, superTagDefinitionIds: $superTagDefinitionIds, priority: $priority, read: $read, isAiInvolved: $isAiInvolved, aiState: $aiState, aiStates: $aiStates, inferenceClassification: $inferenceClassification, sortDirection: $sortDirection, sorting: $sorting, group: $group, inactiveMinutes: $inactiveMinutes) {
    count
    records {
      id
      tenantId
      activeState
      created
      changed
      createdBy
      changedBy
      threadId
      reference
      latestInboundDatetime
    }
  }
}

Variables

{
  "queryOffset": 0,
  "queryLimit": 20,
  "activeState": "ACTIVE",
  "ids": null,
  "sources": null,
  "mediums": null,
  "status": null,
  "integrationProfileIds": null,
  "assignedTo": null,
  "categories": null,
  "locationIds": null,
  "superTagDefinitionIds": null,
  "priority": null,
  "read": null,
  "isAiInvolved": null,
  "aiState": null,
  "aiStates": null,
  "inferenceClassification": null,
  "sortDirection": null,
  "sorting": null,
  "group": null,
  "inactiveMinutes": null
}

Example response

{
  "data": {
    "querySupportTicket": {
      "count": 0,
      "records": [
        {
          "id": "example",
          "tenantId": "example",
          "activeState": "ACTIVE",
          "created": "2026-09-18T23:39:36.549Z",
          "changed": "2026-09-18T23:39:36.549Z",
          "createdBy": "example",
          "changedBy": "example",
          "threadId": "example",
          "reference": "example",
          "latestInboundDatetime": "2026-09-18T23:39:36.549Z"
        }
      ]
    }
  }
}

Arguments

queryOffsetIntegerRequired

queryLimitIntegerRequired

activeStateActiveStateRequired

Allowed values:

idslist of StringsOptional

sourceslist of IntegrationSourcesOptional

mediumslist of TicketMediumsOptional

Channel filter over the ticket’s origin.mediumSource, grouped by medium: EMAIL covers every mailbox provider, CHAT is the RevVue livechat, plus WHATSAPP / MESSENGER / INSTAGRAM / FORM / REVIEW. Tickets matching ANY given medium pass; omit for every channel.

statuslist of SupportTicketStatusesOptional

integrationProfileIdslist of StringsOptional

assignedTolist of StringsOptional

categorieslist of SupportTicketTagCategoriesesOptional

locationIdslist of StringsOptional

superTagDefinitionIdslist of StringsOptional

prioritylist of SupportTicketPrioritiesOptional

Allowed values:

readBooleanOptional

isAiInvolvedBooleanOptional

aiStateAiStateFilterOptional

aiStateslist of AiStateFiltersOptional

The inbox AI status filter, list form: tickets in ANY of the given states (e.g. [ESCALATED, WAITING_APPROVAL] = needs a human). What a saved workspace’s aiStates carries; aiState is the single-value form.

inferenceClassificationInferenceClassificationOptional

Focus filter over the ticket’s inference classification. FOCUSED matches tickets classified FOCUSED plus tickets with no classification yet (legacy rows are not backfilled, so NULL counts as the focused bucket); OTHER matches only tickets explicitly classified OTHER. Omit for every ticket.

Allowed values:

sortDirectionSortDirectionOptional

Allowed values:

sortingInboxSortingInputOptional

groupInboxGroupFilterInputOptional

inactiveMinutesIntegerOptional

Only tickets with no activity for at least this many minutes, where activity is the later of the last inbound message and the last ticket change. Drives inactivity sweeps; omit for no cutoff.

Returns

a SupportTicketRecords

countIntegerOptional

recordslist of InboxSupportTicketsOptional