For AI agents: a documentation index is available at the root level at /llms.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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DocsAPI Reference
  • Auth & tenants
  • Inbox
  • Companies & locations
  • Reviews
  • Surveys
  • QR codes
  • Knowledge hub
  • Jonna (AI agent)
        • AddTagStep
        • AgentAnalyticsBatchQueryResult
        • AgentCaseSummary
        • AgentFunnelLink
        • AgentTagActionRow
        • AgentTagFacetRow
        • AIRunMessageGql
        • AnalyticsBreakdownMultiMetricResult
        • AnalyticsBreakdownResult
        • AnalyticsBreakdownValue
        • AnalyticsComparisonSummary
        • AnalyticsHeatmapCell
        • AnalyticsHeatmapResult
        • AnalyticsMatrixResult
        • AnalyticsMetricComparison
        • AnalyticsSingleValueResult
        • AnalyticsTagGroupRow
        • AnalyticsTagGroupsResult
        • AnalyticsTimeSeriesMultiMetricResult
        • AnalyticsTimeSeriesPoint
        • AnalyticsTimeSeriesResult
        • AssignStep
        • AssistantGql
        • AssistantTableGql
        • CloseTicketStep
        • Condition
        • CurrentMonthAiCreditsGql
        • CustomerSupportConfigurable
        • DeleteAssistantResult
        • EndRunSilentStep
        • EscalationCategory
        • EscalationConfig
        • ForwardEmailStep
        • ForwardTarget
        • HumanHandoffStep
        • HumanInterruptConfigGql
        • HumanMessageGql
        • InterruptGql
        • InvokeAttachmentGql
        • LanguageRule
        • LimitToolsStep
        • MarkJunkStep
        • McpConnection
        • PassToAgentStep
        • SendReplyStep
        • SetInferenceClassificationStep
        • SetStatusStep
        • SkipAgentStep
        • ThreadsGql
        • ThreadTableGql
        • ToolCallGql
        • ToolGuardrail
        • ToolMessageGql
        • TriggerExceptions
        • WorkflowRule
  • authorization
  • authorizationSettings
  • tenantToken
  • Authorization
  • AuthorizationSettings
  • Role
  • Scope
  • TenantToken
  • User
  • AuthenticationGrantType
  • JSONString
  • supportTickets
  • querySupportTicket
  • querySupportTicketFacets
  • supportTicketSearch
  • supportTicketConversation
  • supportTicketWorkspace
  • freeTextSearch
  • queryThreadSummaries
  • queryThreadContributors
  • queryConversationLog
  • getDrafts
  • getEmailById
  • getEmailThread
  • getThreadStats
  • querySuperTagDefinitions
  • querySuperTags
  • queryTenantSystemSuperTags
  • queryAnalyticsBatch
  • inboxViews
  • getInboxConfig
  • queryTicketSubscribers
  • queryMyNotificationPreferences
  • supportTicketWorkspace
  • newMutateSupportTicket
  • mutateSupportTicket
  • createTicketFromReview
  • createTicketFromForm
  • mutateInternalNote
  • mutateComments
  • replySupportTicket
  • replyChatMessage
  • inboxCreateEmailDraft
  • sendEmailDraft
  • sendChatMessage
  • sendChatMedia
  • sendChatTemplate
  • sendChatReaction
  • removeChatReaction
  • mutateSuperTagDefinition
  • mutateSuperTag
  • mutateInboxViews
  • mutateInboxConfig
  • mutateTicketSubscription
  • mutateMyNotificationPreferences
  • replyStreamSubscription
  • streamChatData
  • ActorGql
  • AIRunMessageGql
  • AnalyticsBatchQueryResult
  • AnalyticsBreakdownMultiMetricResult
  • AnalyticsBreakdownResult
  • AnalyticsBreakdownValue
  • AnalyticsComparisonSummary
  • AnalyticsHeatmapCell
  • AnalyticsHeatmapResult
  • AnalyticsMatrixResult
  • AnalyticsMetricComparison
  • AnalyticsSingleValueResult
  • AnalyticsTagGroupRow
  • AnalyticsTagGroupsResult
  • AnalyticsTimeSeriesMultiMetricResult
  • AnalyticsTimeSeriesPoint
  • AnalyticsTimeSeriesResult
  • BoolField
  • BreakdownData
  • BreakdownItem
  • ChatAttachment
  • ChatAttachmentContent
  • ChatContactsContent
  • ChatEphemeralActor
  • ChatEventContent
  • ChatIdentity
  • ChatInteractiveButtonIntent
  • ChatInteractiveIntent
  • ChatLocationContent
  • ChatMessage
  • ChatMessageGql
  • ChatMixedContent
  • ChatOutboundIntent
  • ChatReactionIntent
  • ChatStreamObjectLegacyGql
  • ChatTemplateButtonIntent
  • ChatTemplateIntent
  • ChatTextContent
  • Comment
  • ContentGql
  • Contributor
  • ConversationActivityLog
  • ConversationChatEphemeralEvent
  • ConversationEmail
  • ConversationInternalNote
  • ConversationReview
  • ConversationReviewReply
  • ConversationReviewSentiment
  • DateTimeField
  • Email
  • EmailAttachmentModel
  • EmailThreadRecords
  • EnumField
  • FloatField
  • HeatmapCell
  • HeatmapData
  • HumanInterruptConfigGql
  • InboxConfig
  • InboxEmailAttachment
  • InboxFacetBucket
  • InboxFacets
  • InboxNotificationPreferences
  • InboxSupportTicket
  • InboxView
  • InboxViewColumn
  • InboxViewQuery
  • InboxViewSettings
  • InboxViewSorting
  • InterruptGql
  • IntField
  • InvokeAttachmentGql
  • JonnaThreadRef
  • L_SupportTicketConversationQuery
  • LegacyCustomTag
  • LegacyFreeTextSearchQuery
  • LegacyFreeTextSearchResult
  • LegacySupportTicketQuery
  • ListField
  • MatrixData
  • MatrixRow
  • MutateComment
  • MutatedTicketFromReview
  • MutateInboxView
  • MutationLegacySupportTicket
  • ObjectField
  • Reaction
  • RecipientModel
  • ReplySupportTicket
  • ResponseReviewReplyGql
  • SeenByEntry
  • SelectResult
  • SingleValueData
  • StringField
  • SuperTag
  • SuperTagDefinition
  • SuperTagDefinitionAiConfig
  • SuperTagDefinitionRecords
  • SuperTagFields
  • SuperTagRecords
  • SupportTicket
  • SupportTicketOrigin
  • SupportTicketRecords
  • SupportTicketSubscriber
  • SupportTicketWorkspaceQuery
  • SystemSuperTagStatusGql
  • TenantSystemSuperTagsGql
  • TextStream
  • ThreadContributors
  • ThreadStatisticsGql
  • ThreadTableGql
  • TimeSeriesData
  • TimeSeriesPoint
  • ToolCallGql
  • ToolMessageGql
  • UUIDField
  • Workspace
  • WorkspaceCountEvent
  • WorkspaceCountEventDrillDown
  • WorkspaceFilters
  • WorkspaceViewOptions
  • AggregationFilterConditionInput
  • AiDraftRefInput
  • AnalyticsBatchQueryRequestInput
  • AnalyticsColumnFilterInputInput
  • AnalyticsJsonFilterInputInput
  • AnalyticsQuerySpecInput
  • AnalyticsTimeRangeInput
  • BaseSelectRequestInput
  • BreakdownSelectInput
  • ChatMediaInput
  • ChatTemplateButtonInput
  • ChatTemplateInput
  • ColumnSortingInput
  • CommentInput
  • DimensionGroupingInput
  • DimensionGroupInput
  • EmailInput
  • FilterConditionInput
  • FilterConditionInputInput
  • HeatmapSelectInput
  • InboxConfigInput
  • InboxEmailAttachmentInput
  • InboxGroupFilterInput
  • InboxGroupingInput
  • InboxNotificationPreferencesInput
  • InboxSortingInput
  • InboxSupportTicketInput
  • InboxViewColumnInput
  • InboxViewInput
  • InboxViewSettingsInput
  • InboxViewSortingInput
  • InternalNoteInput
  • JonnaThreadRefInput
  • LegacyCustomTagInput
  • MatrixSelectInput
  • MetricDefinitionInput
  • RecipientModelInput
  • SingleValueSelectInput
  • SuperTagDefinitionAiConfigInput
  • SuperTagDefinitionInput
  • SuperTagFieldsInput
  • SuperTagInput
  • SupportTicketInput
  • SupportTicketOriginInput
  • TimeDimensionInput
  • TimeRangeInput
  • TimeSeriesGroupingInput
  • TimeSeriesSelectInput
  • VenueCohortInput
  • WorkspaceCountEventDrillDownInput
  • WorkspaceCountEventInput
  • WorkspaceFiltersInput
  • WorkspaceInput
  • WorkspaceViewOptionsInput
  • ActiveState
  • ActorType
  • AgentStreamStatus
  • AiState
  • AiStateFilter
  • AnalyticsComparisonType
  • AnalyticsFilterOperator
  • AnalyticsResultType
  • AnalyticsTimeRangePreset
  • BodyContentType
  • ChatDeliveryStatus
  • ChatElementType
  • ChatMessageType
  • ChatOutboundOperation
  • ComparisonType
  • ContentType
  • ConversationActivityType
  • ConversationItemType
  • DocumentType
  • EmailSendOperation
  • FieldTypeEnum
  • FilterOperator
  • FilterOperatorEnum
  • FlagStatus
  • GroupingKind
  • Importance
  • InferenceClassification
  • IntegrationSource
  • InteractionType
  • InterruptAction
  • LogicalOperator
  • MailFoldersIdentifier
  • MessageRole
  • MessageTypes
  • MetricAggregation
  • MutationOperation
  • Provider
  • ResourceType
  • ResultFormat
  • SentimentCategory
  • SortDirection
  • SortingColumn
  • SQLType
  • SuperTagDefinitionOwner
  • SupportTicketPriority
  • SupportTicketStatus
  • SupportTicketTagCategories
  • TagSubCategories
  • TextStreamStatus
  • ThreadStatus
  • TicketMedium
  • TimeRangePreset
  • TimeResolution
  • TimeUnit
  • DateTime
  • GenericScalar
  • JSON
  • JSONString
  • UUID
  • BaseObject
  • AnalyticsSingleValueResultOrAnalyticsTimeSeriesResultOrAnalyticsTimeSeriesMultiMetricResultOrAnalyticsBreakdownResultOrAnalyticsBreakdownMultiMetricResultOrAnalyticsMatrixResultOrAnalyticsHeatmapResultOrAnalyticsTagGroupsResult
  • ChatTextContentOrChatAttachmentContentOrChatLocationContentOrChatContactsContentOrChatEventContentOrChatMixedContent
  • ConversationEmailOrConversationInternalNoteOrConversationActivityLogOrAIRunMessageGqlOrChatMessageOrConversationChatEphemeralEventOrConversationReview
  • SingleValueDataOrTimeSeriesDataOrBreakdownDataOrMatrixDataOrHeatmapData
  • StringFieldOrIntFieldOrFloatFieldOrBoolFieldOrDateTimeFieldOrUUIDFieldOrObjectFieldOrEnumField
  • StringFieldOrIntFieldOrFloatFieldOrBoolFieldOrDateTimeFieldOrUUIDFieldOrObjectFieldOrListFieldOrEnumField
  • companies
  • locations
  • departments
  • mutateCompanies
  • mutateLocations
  • mutateDepartments
  • Address
  • CategorizedSentimentAnalysisStats
  • Company
  • CompanyQuery
  • Coordinate
  • Department
  • DepartmentQuery
  • ExternalMappingModel
  • GeoLocation
  • GoalsDiff
  • Location
  • LocationQuery
  • MutateCompany
  • MutateDepartment
  • MutateLocation
  • NpsStats
  • QrCodeStyle
  • ReviewSourceDetails
  • ReviewSummary
  • SurveySettings
  • AddressInput
  • CategorizedSentimentAnalysisStatsInput
  • CompanyInput
  • CoordinateInput
  • DepartmentInput
  • ExternalMappingModelInput
  • FilterConditionInput
  • GeoLocationInput
  • LocationInput
  • NpsStatsInput
  • QrCodeStyleInput
  • ReviewSourceDetailsInput
  • ReviewSummaryInput
  • SurveySettingsInput
  • ActiveState
  • BusinessStatus
  • CompanyType
  • DocumentType
  • FilterOperatorEnum
  • IntegrationSource
  • LocationType
  • LogicalOperator
  • PointingDirection
  • DateTime
  • GenericScalar
  • UUID
  • BaseObject
  • processedReviews
  • mutateReplyReviews
  • CategorizedSentimentAnalysis
  • FailedReplyReview
  • MutateReviewReplies
  • ProcessedReview
  • ProcessedReviewQuery
  • RawReviewReply
  • ColumnSorting
  • OrderBy
  • ReviewReply
  • ActiveState
  • IntegrationSource
  • ReplyFailureCode
  • ReviewReplyStatus
  • SentimentCategory
  • SortDirection
  • SortField
  • TagCategories
  • DateTime
  • UUID
  • BaseReviewObject
  • surveys
  • surveyCsv
  • surveyTheme
  • mutateSurveys
  • publishSurvey
  • addSurveyTranslation
  • mutateSurveyTheme
  • addSurveyThemeImages
  • AddSurveyThemeImages
  • AddTranslation
  • AnswerToScoreMapping
  • CategorizationTags
  • ChoiceFieldGql
  • ConditionGql
  • ConstantValueGql
  • CustomUiText
  • FieldType
  • GroupActionType
  • GroupedFieldsType
  • JumpToGql
  • MutateSurvey
  • MutateSurveyTheme
  • PublishSurvey
  • RatingFieldGql
  • Survey
  • SurveyCsvQuery
  • SurveyField
  • SurveyFieldTag
  • SurveyFileUrl
  • SurveyQuery
  • SurveyTheme
  • SurveyThemeQuery
  • SystemTag
  • WorkflowStepLogicGql
  • AnswerToScoreMappingInput
  • CategorizationTagsInput
  • ConditionInputGql
  • CustomUiTextInput
  • FieldInputType
  • FilterConditionInput
  • GroupActionInputType
  • GroupedFieldsInputType
  • JumpToInputGql
  • PublicImageInput
  • SurveyFieldInput
  • SurveyFieldTagInput
  • SurveyFileUrlInput
  • SurveyInput
  • SurveyLogoInput
  • SurveyThemeInput
  • SystemTagInput
  • WorkflowStepLogicInputGql
  • ActiveState
  • DocumentType
  • FilterOperatorEnum
  • IntegrationSource
  • JumpToType
  • LogicalOperator
  • LogicVarsType
  • SurveyDisplayMode
  • SurveyGroupActions
  • SurveyPurpose
  • SurveyStatus
  • SurveyThemeImageTags
  • SurveyType
  • SurveyValueType
  • SystemTags
  • TemplateStatus
  • UserConsent
  • WorkflowStepLogicType
  • DateTime
  • GenericScalar
  • JSON
  • UUID
  • BaseObject
  • OperationValueGql
  • qrCodes
  • mutateQrCodes
  • LocationOption
  • MutateQrCode
  • QrCode
  • QrCodeQuery
  • QrCodeStyle
  • ColumnSorting
  • FilterConditionInput
  • LocationOptionInput
  • QrCodeInput
  • QrCodeStyleInput
  • ActiveState
  • DocumentType
  • FilterOperatorEnum
  • LogicalOperator
  • QrCodeType
  • SortDirection
  • DateTime
  • GenericScalar
  • UUID
  • BaseObject
  • jonnaWikiIndex
  • jonnaWikiPages
  • jonnaWikiPage
  • jonnaWikiSearch
  • jonnaWikiGrep
  • jonnaWikiAsk
  • jonnaWikiSources
  • jonnaWikiSource
  • jonnaWikiGroups
  • jonnaWikiGroupLocations
  • jonnaWikiLocationGroups
  • jonnaWikiLocations
  • jonnaWikiWritePage
  • jonnaWikiMovePage
  • jonnaWikiDeletePage
  • jonnaWikiAddSource
  • jonnaWikiDeleteSource
  • jonnaWikiMarkSourceProcessed
  • jonnaWikiUpsertGroup
  • jonnaWikiRenameGroup
  • jonnaWikiSetGroupLocations
  • WikiAskResultGql
  • WikiDeleteResult
  • WikiGrepHit
  • WikiGrepResults
  • WikiGroup
  • WikiIndex
  • WikiIndexEntry
  • WikiLocationGql
  • WikiPage
  • WikiPages
  • WikiPageSummary
  • WikiSearchHit
  • WikiSearchResults
  • WikiSource
  • WikiAddSourceInputGql
  • WikiGroupUpsertInputGql
  • WikiScopeInputGql
  • WikiWritePageInputGql
  • SearchMatchKind
  • WikiAskMode
  • WikiAskOutcome
  • WikiScope
  • DateTime
  • JSON
  • UUID
  • jonnaAssistant
  • jonnaThreads
  • jonnaThreadMessages
  • queryAgentAnalyticsBatch
  • agentCases
  • agentCaseFunnel
  • agentTagFacets
  • agentTagActionStats
  • agentEscalationCategories
  • jonnaCurrentMonthCredits
  • jonnaAssistant
  • jonnaDeleteAssistant
  • AddTagStep
  • AgentAnalyticsBatchQueryResult
  • AgentCaseSummary
  • AgentFunnelLink
  • AgentTagActionRow
  • AgentTagFacetRow
  • AIRunMessageGql
  • AnalyticsBreakdownMultiMetricResult
  • AnalyticsBreakdownResult
  • AnalyticsBreakdownValue
  • AnalyticsComparisonSummary
  • AnalyticsHeatmapCell
  • AnalyticsHeatmapResult
  • AnalyticsMatrixResult
  • AnalyticsMetricComparison
  • AnalyticsSingleValueResult
  • AnalyticsTagGroupRow
  • AnalyticsTagGroupsResult
  • AnalyticsTimeSeriesMultiMetricResult
  • AnalyticsTimeSeriesPoint
  • AnalyticsTimeSeriesResult
  • AssignStep
  • AssistantGql
  • AssistantTableGql
  • CloseTicketStep
  • Condition
  • CurrentMonthAiCreditsGql
  • CustomerSupportConfigurable
  • DeleteAssistantResult
  • EndRunSilentStep
  • EscalationCategory
  • EscalationConfig
  • ForwardEmailStep
  • ForwardTarget
  • HumanHandoffStep
  • HumanInterruptConfigGql
  • HumanMessageGql
  • InterruptGql
  • InvokeAttachmentGql
  • LanguageRule
  • LimitToolsStep
  • MarkJunkStep
  • McpConnection
  • PassToAgentStep
  • SendReplyStep
  • SetInferenceClassificationStep
  • SetStatusStep
  • SkipAgentStep
  • ThreadsGql
  • ThreadTableGql
  • ToolCallGql
  • ToolGuardrail
  • ToolMessageGql
  • TriggerExceptions
  • WorkflowRule
  • AnalyticsBatchQueryRequestInput
  • AnalyticsColumnFilterInputInput
  • AnalyticsJsonFilterInputInput
  • AnalyticsQuerySpecInput
  • AnalyticsTimeRangeInput
  • AssistantTableInputGql
  • VenueCohortInput
  • AgentToolName
  • AnalyticsComparisonType
  • AnalyticsFilterOperator
  • AnalyticsResultType
  • AnalyticsTimeRangePreset
  • GraphId
  • InterruptAction
  • LanguageCode
  • LlmModel
  • MessageTypes
  • ResultFormat
  • SQLType
  • SupportTicketStatus
  • ThreadStatus
  • TriggerMedium
  • TriggerReason
  • DateTime
  • JSON
  • UUID
  • AIRunMessageGqlHumanMessageGql
  • AnalyticsSingleValueResultOrAnalyticsTimeSeriesResultOrAnalyticsTimeSeriesMultiMetricResultOrAnalyticsBreakdownResultOrAnalyticsBreakdownMultiMetricResultOrAnalyticsMatrixResultOrAnalyticsHeatmapResultOrAnalyticsTagGroupsResult
  • WorkflowStep
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Jonna (AI agent)TypesObjects

CloseTicketStep

OBJECT
||View as Markdown|
Definition
type CloseTicketStep {
  note: String!
}
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Condition
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Fields

noteStringRequired

Human-readable why for this step — surfaced in logs and audit reasons.

Referenced by

Possible type in

  • WorkflowStep