SupportTicket

OBJECT

Definition

type SupportTicket {
  id: UUID
  tenantId: String
  activeState: ActiveState
  created: DateTime
  changed: DateTime
  createdBy: String
  changedBy: String
  assignedTo: UUID
  status: SupportTicketStatus
  priority: SupportTicketPriority
  locationId: [UUID!]
  linkedTicketIds: [UUID!]
  read: Boolean
  conversationId: String
  contentPreview: String
  title: String
  summary: String
  customTags: [LegacyCustomTag!]
  customTagIds: [UUID!]
  sentiment: SentimentCategory
  superTags: [BookingSuperTag!]
  suggestedActions: [String!]
  suggestedReply: String
  source: IntegrationSource
  sourceName: String
  sourceEmail: String
  sourceExternalId: String
  sourceAvatar: String
  userAvatarUrl: String
  userEmail: String
  userEmailVerified: Boolean
  userExternalId: String
  userId: UUID
  userName: String
  surveyId: UUID
  reviewId: UUID
  jonnaThread: JonnaThreadRef
  integrationProfileId: UUID
  latestInboundDatetime: DateTime
  documentType: DocumentType
  companyId: [UUID!]
  departmentId: [UUID!]
  isJunk: Boolean
  categories: [SupportTicketTagCategories!]
  subCategories: [TagSubCategories!]
  content: String
  externalParentId: String
  externalReferences: [String!]
  sentReplyReferences: [String!]
  reference: String
}

Fields

idStringOptionalformat: "uuid"

Leverages the internal Python implementation of UUID (uuid.UUID) to provide native UUID objects in fields, resolvers and input.

tenantIdStringOptional

activeStateActiveStateOptional

An enumeration.

Allowed values:

createdDatetimeOptional

The `DateTime` scalar type represents a DateTime value as specified by [iso8601](https://en.wikipedia.org/wiki/ISO_8601).

changedDatetimeOptional

The `DateTime` scalar type represents a DateTime value as specified by [iso8601](https://en.wikipedia.org/wiki/ISO_8601).

createdByStringOptional

changedByStringOptional

assignedToStringOptionalformat: "uuid"

Leverages the internal Python implementation of UUID (uuid.UUID) to provide native UUID objects in fields, resolvers and input.

statusSupportTicketStatusOptional

An enumeration.

prioritySupportTicketPriorityOptional

An enumeration.

Allowed values:

locationIdlist of StringsOptional

linkedTicketIdslist of StringsOptional

readBooleanOptional

conversationIdStringOptional

contentPreviewStringOptional

titleStringOptional

summaryStringOptional

customTagslist of LegacyCustomTagsOptional

customTagIdslist of StringsOptional

sentimentSentimentCategoryOptional

An enumeration.

Allowed values:

superTagslist of BookingSuperTagsOptional

suggestedActionslist of StringsOptional

suggestedReplyStringOptional

sourceIntegrationSourceOptional

An enumeration.

sourceNameStringOptional

sourceEmailStringOptional

sourceExternalIdStringOptional

sourceAvatarStringOptional

userAvatarUrlStringOptional

userEmailStringOptional

userEmailVerifiedBooleanOptional

userExternalIdStringOptional

userIdStringOptionalformat: "uuid"

Leverages the internal Python implementation of UUID (uuid.UUID) to provide native UUID objects in fields, resolvers and input.

userNameStringOptional

surveyIdStringOptionalformat: "uuid"

Leverages the internal Python implementation of UUID (uuid.UUID) to provide native UUID objects in fields, resolvers and input.

reviewIdStringOptionalformat: "uuid"

Leverages the internal Python implementation of UUID (uuid.UUID) to provide native UUID objects in fields, resolvers and input.

jonnaThreadJonnaThreadRefOptional

integrationProfileIdStringOptionalformat: "uuid"

Leverages the internal Python implementation of UUID (uuid.UUID) to provide native UUID objects in fields, resolvers and input.

latestInboundDatetimeDatetimeOptional

The `DateTime` scalar type represents a DateTime value as specified by [iso8601](https://en.wikipedia.org/wiki/ISO_8601).

documentTypeDocumentTypeOptional

An enumeration.

companyIdlist of StringsOptional

departmentIdlist of StringsOptional

isJunkBooleanOptional

categorieslist of SupportTicketTagCategoriesesOptional

subCategorieslist of TagSubCategoriesesOptional

contentStringOptional

externalParentIdStringOptional

externalReferenceslist of StringsOptional

sentReplyReferenceslist of StringsOptional

referenceStringOptional

SupportTicket

Fields

Referenced by

Fields

Fields

Referenced by

Fields