sendChatTemplate

Example Query

mutation ExampleMutation($ticketId: UUID!, $template: ChatTemplateInput!, $replyMessageId: String, $actorType: ActorType!, $displayName: String) {
  sendChatTemplate(ticketId: $ticketId, template: $template, replyMessageId: $replyMessageId, actorType: $actorType, displayName: $displayName) {
    typename__
    id
    tenantId
    eventTime
    created
    changed
    createdBy
    changedBy
    activeState
    account
  }
}

Variables

{
  "ticketId": "example",
  "template": {
    "name": "example",
    "language": "example",
    "bodyValues": [
      "example"
    ],
    "headerText": "example",
    "buttons": [
      {
        "type": "example",
        "value": "example"
      }
    ]
  },
  "replyMessageId": null,
  "actorType": "USER",
  "displayName": null
}

Example response

{
  "data": {
    "sendChatTemplate": {
      "typename__": "example",
      "id": "example",
      "tenantId": "example",
      "eventTime": "2026-09-18T23:17:32.128Z",
      "created": "2026-09-18T23:17:32.128Z",
      "changed": "2026-09-18T23:17:32.128Z",
      "createdBy": "example",
      "changedBy": "example",
      "activeState": "ACTIVE",
      "account": "example"
    }
  }
}

Arguments

ticketIdStringRequiredformat: "uuid"

templateChatTemplateInputRequired

replyMessageIdStringOptional

actorTypeActorTypeRequired

Allowed values:

displayNameStringOptional

Returns

a ChatMessage

typename__String

elementTypeChatElementType

chatAttachmentslist of ChatAttachments

hasAttachmentBoolean

reactionslist of Reactions

reactionsByTargetany

Arbitrary-JSON scalar exposed under the name JSON.

Behaves identically to graphene’s GenericScalar, but is named JSON so it federates with the Strawberry subgraphs (e.g. revvue-qr-handler) that emit a JSON scalar for the same shared fields.

messageTypeChatMessageType

forwardedBoolean

isEditedBoolean

deletedBoolean

seenBylist of SeenByEntries

metaDataany

Arbitrary-JSON scalar exposed under the name JSON.

Behaves identically to graphene’s GenericScalar, but is named JSON so it federates with the Strawberry subgraphs (e.g. revvue-qr-handler) that emit a JSON scalar for the same shared fields.

idStringOptionalformat: "uuid"

Leverages the internal Python implementation of UUID (uuid.UUID) to provide native UUID objects in fields, resolvers and input.

tenantIdStringOptional

eventTimeDatetimeOptional

The DateTime scalar type represents a DateTime value as specified by iso8601.

createdDatetimeOptional

The DateTime scalar type represents a DateTime value as specified by iso8601.

changedDatetimeOptional

The DateTime scalar type represents a DateTime value as specified by iso8601.

createdByStringOptional

changedByStringOptional

activeStateActiveStateOptional

An enumeration.

accountStringOptional

integrationProfileIdStringOptionalformat: "uuid"

Leverages the internal Python implementation of UUID (uuid.UUID) to provide native UUID objects in fields, resolvers and input.

providerProviderOptional

An enumeration.

providerThreadIdStringOptional

providerObjectIdStringOptional

payloadChatTextContentOrChatAttachmentContentOrChatLocationContentOrChatContactsContentOrChatEventContentOrChatMixedContentOptional

contentStringOptional

senderChatIdentityOptional

recipientChatIdentityOptional

sourceIntegrationSourceOptional

An enumeration.

outboundIntentChatOutboundIntentOptional

replyToMessageIdStringOptional

chatReplyContextIdStringOptional

isDraftBooleanOptional

seenBooleanOptional

sendStatusChatDeliveryStatusOptional

sendErrorStringOptional

typeInteractionTypeOptional

An enumeration.

actorTypeActorTypeOptional

actorUniqueIdStringOptional

threadIdStringOptionalformat: "uuid"

Leverages the internal Python implementation of UUID (uuid.UUID) to provide native UUID objects in fields, resolvers and input.

objectIdStringOptionalformat: "uuid"

Leverages the internal Python implementation of UUID (uuid.UUID) to provide native UUID objects in fields, resolvers and input.