For AI agents: a documentation index is available at the root level at /llms.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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Docs
API Reference
Jonna (AI agent)
Types
Unions
WorkflowStep
UNION
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More actions
Possible types
SetStatusStep
SetStatusStep
Required
OR
SendReplyStep
SendReplyStep
Required
OR
AssignStep
AssignStep
Required
OR
AddTagStep
AddTagStep
Required
OR
ForwardEmailStep
ForwardEmailStep
Required
OR
SetInferenceClassificationStep
SetInferenceClassificationStep
Required
OR
MarkJunkStep
MarkJunkStep
Required
OR
CloseTicketStep
CloseTicketStep
Required
OR
HumanHandoffStep
HumanHandoffStep
Required
OR
SkipAgentStep
SkipAgentStep
Required
OR
EndRunSilentStep
EndRunSilentStep
Required
OR
LimitToolsStep
LimitToolsStep
Required
OR
PassToAgentStep
PassToAgentStep
Required
Referenced by
Fields
CustomerSupportConfigurable.interruptSteps
EscalationConfig.steps
WorkflowRule.steps
