agentCases | RevVue | Developer Docs

query ExampleQuery($fromTime: DateTime, $toTime: DateTime, $medium: String, $channels: [String!], $outcomes: [String!], $cxBucket: String, $tag: String, $facetKey: String, $facetValue: String, $escalationReason: String, $knowledgeTopic: String, $categoryId: String, $limit: Int!, $offset: Int!) {
  agentCases(fromTime: $fromTime, toTime: $toTime, medium: $medium, channels: $channels, outcomes: $outcomes, cxBucket: $cxBucket, tag: $tag, facetKey: $facetKey, facetValue: $facetValue, escalationReason: $escalationReason, knowledgeTopic: $knowledgeTopic, categoryId: $categoryId, limit: $limit, offset: $offset) {
    supportTicketId
    threadId
    medium
    channel
    outcome
    cxScore
    cxBucket
    tags
    firstEventAt
    lastActivityAt
  }
}

{
  "fromTime": null,
  "toTime": null,
  "medium": null,
  "channels": null,
  "outcomes": null,
  "cxBucket": null,
  "tag": null,
  "facetKey": null,
  "facetValue": null,
  "escalationReason": null,
  "knowledgeTopic": null,
  "categoryId": null,
  "limit": 50,
  "offset": 0
}

{
  "data": {
    "agentCases": [
      {
        "supportTicketId": "example",
        "threadId": "example",
        "medium": "example",
        "channel": "example",
        "outcome": "example",
        "cxScore": 0,
        "cxBucket": "example",
        "tags": [
          "example"
        ],
        "firstEventAt": "2026-09-18T23:05:41.234Z",
        "lastActivityAt": "2026-09-18T23:05:41.234Z"
      }
    ]
  }
}

Arguments

fromTimeDatetimeOptional

toTimeDatetimeOptional

mediumStringOptional

channelslist of StringsOptional

outcomeslist of StringsOptional

cxBucketStringOptional

tagStringOptional

facetKeyStringOptional

facetValueStringOptional

escalationReasonStringOptional

knowledgeTopicStringOptional

categoryIdStringOptional

limitIntegerRequired

offsetIntegerRequired

Returns

a list of AgentCaseSummaries

supportTicketIdString

threadIdString

mediumString

channelString

outcomeString

cxBucketString

tagslist of Strings

escalationReasonString

cxScoreDoubleOptional

firstEventAtDatetimeOptional

The DateTime scalar type represents a DateTime value as specified by iso8601.

lastActivityAtDatetimeOptional

The DateTime scalar type represents a DateTime value as specified by iso8601.